Cancellation & Refund Policy

Suraj Transport Bus Booking System

Refund Eligibility & Timeline

Cancellations and refunds are processed in accordance with the following policy. Refunds, where applicable, will be initiated within 7–10 business days from the date of request submission and credited to the original mode of payment. Processing time may vary depending on your payment provider.

Time Before Departure Refund of Base Fare
More than 7 days (> 168 hours) 100% refund
5 to 7 days (≥ 120 & < 168 hours) 70% refund
3 to 5 days (≥ 72 & < 120 hours) 50% refund
36 hours to 3 days (≥ 36 & < 72 hours) 30% refund
Less than 36 hours No refund
No-show / Failure to board No refund

Special Conditions

Trip Cancelled by Company

If a scheduled trip is cancelled by Suraj Transport due to operational or unforeseen reasons, passengers will receive a full refund of the ticket fare, without any deduction.

Natural Calamities / Force Majeure

In cases of unavoidable natural disasters or government restrictions, refund decisions will follow Suraj Transport’s management and local authority guidelines.

Important Notes

  • Arrive at your boarding point 30 minutes before departure.
  • All passengers must carry the ID proof mentioned on the ticket.
  • Maximum luggage allowed is 5kg (Free). Additional charges apply beyond this limit.
  • E-tickets are non-transferable and valid only for the mentioned passenger.
  • For assistance, please contact our support team at +91 9679557556.

Refund Request Procedure

  1. Visit our website and navigate to the “Refund Request” section.
  2. Enter your PNR number and cancellation reason.
  3. Provide valid contact information for communication.
  4. Submit your refund request and note the Request ID.
  5. Refunds will be processed as per the policy above.

Customer Support

General Support

Phone: +91 9679557556

Email: support@surajtransport.com

Timings: 6:00 AM – 10:00 PM (Daily)

Refund Queries

Email: refunds@surajtransport.com

Timings: 9:00 AM – 6:00 PM (Mon–Fri)

Disclaimer

This refund policy is subject to revision without prior notice. Suraj Transport reserves the right to make the final decision in case of disputes or exceptions.